INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact DECEIT ?
- You can reach us by email at info@deceit.ae.
Where are you located?
- For specific location based questions, please contact us via email.
Do you ship internationally?
- Yes, we ship worldwide.
How much does shipping cost?
- Shipping costs vary depending on your location and the weight of your order. Please contact us via email to get an estimated shipping cost.
How long does shipping take?
- Shipping times vary depending on your location. Please contact us via email for specific shipping time estimates.
What is your return policy?
- We accept returns for exchanges only in the event of a product issue.
How long do I have to request an exchange?
- Exchange requests must be made within 4 days of the order delivery date.
How do I request an exchange?
- Please contact us via email at info@deceit.ae to initiate an exchange.
Do you offer refunds?
- Currently, we only offer exchanges. Refunds are not being offered at this time.
Who pays for the return shipping?
- Shipping costs for returns are the responsibility of the customer.
How can I track my order?
- Once your order has shipped, you will receive a confirmation email with tracking information. If you have not received this, please contact us.
How can I change or cancel my order?
- Please contact us as soon as possible via email at info@deceit.ae if you need to change or cancel your order. We will do our best to accommodate your request.
INFORMATION ABOUT US